Best Buy Canada is hiring a Field Technical Service Representative (Full-Time Seasonal) in Surrey, British Columbia.
This role is also referred to by Best Buy as a Home Services Agent. It involves delivering, installing and repairing technology products in customers’ homes while providing excellent customer service.
No previous experience is required. Best Buy states that successful applicants will receive the training needed to build the skills and knowledge required for the role.
Job Overview
| Job Detail | Information |
|---|---|
| Employer | Best Buy Canada |
| Position | Field Technical Service Representative / Home Services Agent |
| Job Requisition ID | R-53011 |
| Location | Surrey, British Columbia |
| Advertised Location | 10600 Scott Road |
| Additional Address Listed | 12048 80 Avenue, Surrey, BC V3W 3M1 |
| Employment Type | Full-Time Seasonal |
| Experience | No experience required |
| Minimum Age | 18 years |
| Pay Range | $18.25–$21.45 per hour |
| Driver’s Licence | Valid licence with a clean driving record |
About the Position
Best Buy is looking for someone to join its field technical service team and assist customers in their homes.
The company states that applicants do not need previous experience, as training will be provided to help successful candidates develop the skills and knowledge required to install and repair technology products confidently.
Key Duties and Responsibilities
The successful candidate will:
- Deliver technology products to customers’ homes.
- Install technology products.
- Repair technology products.
- Help customers identify their technology needs.
- Answer customer questions.
- Maintain company vehicles.
- Maintain equipment.
- Provide a consistently strong customer experience.
- Deliver professional and helpful service.
Minimum Requirements
Applicants must:
- Be at least 18 years old.
- Hold a valid driver’s licence.
- Have a clean driving record.
- Be able to lift up to 50 lb.
- Successfully pass a criminal background check.
- Be enthusiastic about helping customers.
- Be able to adapt to changing situations.
- Be comfortable working in a fast-paced environment.
No Experience Required
Previous technical work experience is not required.
Best Buy specifically states that:
No experience is required.
The company will provide training to help successful candidates learn the required technical and customer-service skills.
This makes the opportunity suitable for applicants looking to enter:
- Technical support
- Field services
- Home installation
- Electronics
- Customer service
- Technology-related careers
Physical Requirement
Applicants must be able to:
Lift up to 50 lb
This is an important requirement because the role involves delivering and installing technology products in customers’ homes.
Driver’s Licence Requirement
Applicants need a:
Valid driver’s licence with a clean driving record
The role involves field-based customer service, deliveries and home visits.
Background Check
Successful candidates must be able to pass a:
Criminal background check
This is listed as a requirement for the position.
Working Schedule
Best Buy offers the opportunity to work:
Flexible hours based on business needs
Because this is a seasonal position, candidates should be prepared for scheduling that may vary according to customer and business demand.
Salary
The advertised hourly pay range is:
$18.25 – $21.45 per hour
Best Buy notes that pay may vary by province and that the listed range applies to the advertised location.
Employee Benefits and Perks
Best Buy lists the following advantages:
- Flexible scheduling according to business needs
- Employee discounts on technology products
- Competitive pay
- Competitive benefits
- Supportive team environment
- Training programmes
- Opportunities to develop new skills
- Opportunities to earn certifications
Training and Career Development
Best Buy states that employees can access training designed to:
- Build technical skills
- Develop customer-service skills
- Gain new knowledge
- Work towards certifications
This could be useful for someone interested in building a longer-term career in technology or field technical services.
How to Apply
Applications should be completed online through the official Best Buy Canada careers platform.
Apply directly here:
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Job Requisition ID: R-53011
Closing Date
The supplied vacancy information does not provide a specific closing date.
Applicants should therefore consider applying as early as possible while the vacancy remains available.
CV Tips for Applicants With No Experience
1. Emphasise Your Driver’s Licence
Because driving is essential to the position, clearly include:
Driver’s Licence: Valid
You can also list your licence class where relevant.
2. Highlight Customer Service Skills
Even if you have not worked before, mention genuine strengths such as:
- Communication
- Patience
- Helping others
- Problem-solving
- Professionalism
3. Highlight Your Interest in Technology
If genuine, include experience with:
- Computers
- TVs
- Wi-Fi
- Gaming equipment
- Smartphones
- Home electronics
- Basic troubleshooting
This can include informal experience, provided it is truthful.
4. Mention Practical Ability
The role involves installation and repair work.
Relevant genuine strengths may include:
- Working with tools
- Setting up electronics
- Following instructions
- Basic troubleshooting
- Practical problem-solving
5. Mention Your Physical Capability
Because the role involves lifting up to 50 lb, you can mention that you are comfortable performing physical work if true.
Example CV Profile
“Motivated and customer-focused individual with a strong interest in technology and practical problem-solving. Holds a valid driver’s licence and is comfortable working in customer homes, learning new technical skills and handling physical tasks. Reliable, adaptable and eager to build experience in field technical services through Best Buy’s training programme.”
Adapt this to reflect your real experience and strengths.
Possible Best Buy Interview Questions
- Tell us about yourself.
- Why do you want to work for Best Buy?
- Why are you interested in field technical services?
- What interests you about technology?
- Do you have any experience setting up electronic equipment?
- How comfortable are you working in customers’ homes?
- How would you explain a technical issue to a customer?
- What would you do if you did not know how to fix a problem?
- How would you handle a frustrated customer?
- Why is professionalism important when working in someone’s home?
- How do you handle changing priorities?
- Tell us about a time you solved a problem.
- Are you comfortable lifting up to 50 lb?
- Are you comfortable driving between customer locations?
- How do you ensure safe handling of equipment?
- What would you do if you noticed damage to company equipment?
- How would you maintain a service vehicle?
- How do you stay organised during a busy day?
- What does good customer service mean to you?
- How do you work under pressure?
- Are you willing to learn new technical skills?
- How would you respond to constructive feedback?
- What are your strongest qualities?
- Where would you like your technology career to go?
- Why should Best Buy hire you?
Frequently Asked Questions
Where is the job based?
The role is advertised in Surrey, British Columbia.
Do I need previous experience?
No.
No experience is required.
Training will be provided.
What is the pay?
The advertised hourly range is:
$18.25–$21.45 per hour
Do I need a driver’s licence?
Yes. You need a valid driver’s licence with a clean driving record.
What is the minimum age?
You must be at least:
18 years old
Is there a physical requirement?
Yes. You must be able to lift up to:
50 lb
Is a background check required?
Yes. Applicants must successfully pass a criminal background check.
Is this permanent?
The vacancy is advertised as:
Full-Time Seasonal
What is the closing date?
No closing date is stated in the supplied vacancy.
Important Vacancy Summary
Employer: Best Buy Canada
Position: Field Technical Service Representative / Home Services Agent
Requisition: R-53011
Location: Surrey, British Columbia
Employment: Full-Time Seasonal
Experience: No experience required
Age: 18+
Driver’s Licence: Valid licence with clean driving record
Physical Requirement: Able to lift up to 50 lb
Background Check: Required
Pay: $18.25–$21.45 per hour
Main Duties: Delivery, installation, repairs, customer support and equipment/vehicle maintenance
Closing Date: Not stated
Apply: Field Technical Service Representative – Best Buy Surrey